"Thank you so much for all that you did for Mom and for my family. You really did help make her last year as good as it could be. And I could live my life in New York knowing she was well taken care of. I will always be grateful to you for that."
"I wanted to thank you so much for your kindness, efficiency and professionalism in helping us care for Mom over the past year. The people that you sent to us were absolutely outstanding in so many ways & provided care & comfort to Mom and the whole family. We are very grateful to Realcare Inc. and I have recommended you to a friend of mine."
"Realcare Inc staff has been wonderful with my husband and I have heard very good things about the staff members from relatives of other residents and the staff on the unit. I would highly recommend them."
"As we set out to say farewell to Mom at her funeral today our overwhelming feeling, emotion is one of gratitude – not least for the angels from Realcare Inc. who looked after our mother as if she was their own."
"Thank God for REALCARE. You people are terrific."
"For 18 months, my mother was a client of REALCARE. As a result, I found myself working very closely with the REALCARE staff as well as their management team. I and my family were very impressed with the quality of service which my mother received from REALCARE. We were particularly impressed with the attention to detail which showed itself both at the management level as well as the delivery of care. Clearly, the individuals chosen to deliver the services to the clients were carefully reviewed by management to ensure high standards were always maintained. I have no hesitancy in recommending REALCARE to any party which might have need of it's services."
"Dear Elba, Angela and the entire REALCARE team; I cannot express the sincere gratitude I have for all your agency has done for me. You went above and beyond and helped me when I needed it the most. My dad and I were strangers to you but you treated us with the utmost care and respect. Special thanks to you and your staff for attending my dads' service. Please continue to take great care of the people – more is needed like you.
"Everything you hope to find is provided by REALCARE. Knowledge, sensitivity, warm-hearted affection, communication, patience and consistency. They match the need with people and services, and they are always on the job. Recently my Mom needed around the clock care for a short time and they coordinated everything expertly and with such kindness. I live in another city from my Mom, and they are my championship team. We have been with REALCARE for nearly a decade because they are the best."
"Thank you for all the care and compassion for my wife and myself. We appreciate everything you have done. Mom sure had special times with you. Mom will always be loved and sadly missed.
"Just keeping in touch regarding your care of my brother, R.R. Your health care aids continue to amaze us. They are so calm, so gentle, and so good with Ray, no matter what is going on with him. With his condition, he seems to have a lot of different states of mind and body and they always seem to know how to be with him. And I can see that he is comfortable with them and trusts them. We are so grateful. We thank them all the time but I would ask you to commend them as well.
I am writing to commend and deeply thank Angela for recognizing that I needed to come to Winnipeg last Thursday. Her insight and professional experience set in motion a series of events that resulted in setting up a perfect palliative care program for Mom that respects her dignity, wishes and personality, with medical and personal attention that brings all of us together as partners in keeping Mom at home and at peace.
Angela understood and tackled the challenges associated with getting the forms signed, the right people involved, and all of the elements in place. This was a daunting and difficult set of conditions, but Angela navigates the system with confidence and knowledge, and is brilliant at finding the approach that produces results. By the time I got there everything was lined up and ready to go. By the time I left, there was a new medication regime in place, Mom had been medically assessed, a schedule of palliative care nurses had been established, and there was a comprehensive file at the apartment, accessible to the team for reference.
Angela caught the moment, and we will be forever grateful. We went from a seriously compromised and unwell 95-year-old to someone laughing with me on the phone tonight and telling me about her supper, a miracle when she has not been able to eat or keep anything down. But this is about more than that. It's about Angela's fundamental dedication to the value of every individual, and helping them feel good about themselves even when age or health robs them of the will to live. She has brought Mom back from the brink countless times, made all the more important by the fact that Mom has no family in the city. She has kept me in the know all the time, guided comforted me, and given me the best advice. She has provided caregivers that are sensitive and efficient, and committed to Mom just the way she is. Over the years, there have been so many examples of an extraordinary service approach that puts the person at the centre, and truly makes all the difference.
I'm not telling you anything you don't know already, I know. But these last few days I have had lots of time for reflection, and a sharpened focus on the things – and people – that matter. I just wanted to go on the record paying tribute to Angela's qualities and the contributions she makes to Realcare, to me and my sisters, and of all to Mom.
Thank you Angela,"
It has been quite awhile since I have let you know how happy we have been with the consistent support of your staff with my father. He has continued to worsen as he struggles with Alzheimer’s Dementia; but the individual support your staff provides to him has made such a difference. He has bonded with your staff and as a result the incidences of disruptive behavior have decreased significantly.
We are very grateful to have T., V., and K. coming on a regular basis. They have become like family to us. We also appreciate the occasional support from M. and L. Many thanks for providing such a compassionate Team."
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